Hasan Sayed used Twitter's paid self-advertising to confront British Airways shoddy customer service. When Sayed couldn't retrieve his lost luggage, he went to the social media site for redress.
Marina Voinova logged onto Yandex Maps, the Russian version of Google Maps, to search for her Perm street address. When she switched to the map's street view, she was confronted with the photo of her fiance kissing another woman.
When it comes to being tech-savvy, practically no one does it like those who grew up immersed in web culture—namely, teenagers and young adults. Young people certainly rule the web, but they’re not always as careful with it as they should be.
